Despite the hype, many RPA projects fail to deliver the expected ROI. Failure rarely stems from the technology itself, but rather from poor planning and execution.
Highlights
Common pitfalls include automating broken processes, underestimating maintenance costs, and failing to engage IT early in the process.
Change Management
Robots don't take lunch breaks, but they do make employees nervous. Successful implementation requires transparency. Position automation as a tool to remove drudgery, not jobs. Involve staff in designing the bots that will assist them.
Defining KPIs
You can't manage what you don't measure. Go beyond "hours saved." Track metrics like:
- Processing Speed: Decrease in cycle time.
- Quality: Reduction in error rates.
- Compliance: 100% auditability of processes.
Ensure success from day one.
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