A leading retail enterprise initiated an automation-led transformation to streamline core business functions. Confronted with growing operational complexity and seasonal demand spikes, the company aimed to boost efficiency, reduce manual dependency, and standardize processes across departments.
Challenge
The retailer faced a range of internal challenges:
Manual workflows across finance, HR, and supply chain processes.
Slow task turnaround times during peak sales periods.
Lack of centralized automation governance to manage scaling efforts.
Difficulty tracking ROI and value across automation initiatives.
These limitations hindered cost control, process speed, and cross-departmental coordination.
Solution
Implemented a structured enterprise automation program tailored for retail operations:
Departmental Automation:
Introduced bots for payroll processing, order fulfillment, and vendor payment reconciliation.
Enterprise Automation Governance:
Established a centralized Center of Excellence (CoE) to oversee, prioritize, and expand automation initiatives.
Performance Visibility:
Built dashboards to monitor bot performance, measure time savings, and track ROI per process.
Employee Enablement:
Empowered internal teams through automation training and citizen developer frameworks.
Results
Cost Reduction:
Achieved a 40% reduction in labor hours across key back-office processes.
Scalable Infrastructure:
Successfully deployed 100+ bots across business units with centralized governance.
Peak Season Preparedness:
Improved agility and fulfillment accuracy during high-volume retail periods.
Automation Culture:
Fostered a culture of innovation by involving employees in identifying automation opportunities.
