Streamlining Customer Identity and Billing Processes
Streamlining Customer Identity and Billing Processes
Telecom operators handle millions of customer records and monthly billing transactions. Inconsistent KYC validation and manual billing workflows lead to delays, errors, and loss of trust. Automation ensures precision, transparency, and compliance across customer data and revenue cycles.
Challenge
Manual KYC checks across multiple ID formats and sources caused delays.
Billing errors led to revenue leakage and support escalations.
Disconnected systems created redundancy and increased costs.
Solution
An end-to-end customer data and billing automation strategy was deployed:
Identity Verification Bots
Automated KYC validation using government IDs, internal databases, and biometric checks.Automated Billing Workflows
Bots handled invoice generation, distribution, and reconciliation, aligned to customer usage patterns.System Integration
Real-time data sync between CRM, billing platforms, and support systems to maintain consistency.
Results
90% Improvement in KYC Accuracy
Faster onboarding and fewer rejections due to mismatches.60% Reduction in Billing Cycle Time
Automation accelerated monthly processes and improved revenue realization.Enhanced Customer Confidence
Fewer billing complaints and accurate records improved trust and satisfaction.
