Modernizing Telecom Operations with RPA & Agentic AI

Telecom providers use automation to streamline service requests, boost customer support, and manage networks at scale—delivering faster, more reliable experiences.

Why Automation?

Telecom runs on high-volume, repetitive tasks. RPA and AI reduce manual work, speed up processes, and improve service delivery—making operations faster, smarter, and more scalable.

Customer Service Automation

Automate routine interactions like SIM activation, plan changes, and service inquiries—ensuring faster resolutions and consistent support across all channels.

Reduce average handling time by 50%

Improve first-contact resolution by 35%

Cut support costs by 30%

Customer Service Automation

Automate routine interactions like SIM activation, plan changes, and service inquiries—ensuring faster resolutions and consistent support across all channels.

Reduce average handling time by 50%

Improve first-contact resolution by 35%

Cut support costs by 30%

Customer Service Automation

Automate routine interactions like SIM activation, plan changes, and service inquiries—ensuring faster resolutions and consistent support across all channels.

Reduce average handling time by 50%

Improve first-contact resolution by 35%

Cut support costs by 30%

Customer Service Automation

Automate routine interactions like SIM activation, plan changes, and service inquiries—ensuring faster resolutions and consistent support across all channels.

Reduce average handling time by 50%

Improve first-contact resolution by 35%

Cut support costs by 30%

Network Operations Management

Deploy bots to monitor, configure, and maintain network components—minimizing downtime and manual interventions in NOC workflows.

Achieve 40% faster fault resolution

Cut manual configuration tasks by 60%

Improve uptime and service continuity

Network Operations Management

Deploy bots to monitor, configure, and maintain network components—minimizing downtime and manual interventions in NOC workflows.

Achieve 40% faster fault resolution

Cut manual configuration tasks by 60%

Improve uptime and service continuity

Network Operations Management

Deploy bots to monitor, configure, and maintain network components—minimizing downtime and manual interventions in NOC workflows.

Achieve 40% faster fault resolution

Cut manual configuration tasks by 60%

Improve uptime and service continuity

Network Operations Management

Deploy bots to monitor, configure, and maintain network components—minimizing downtime and manual interventions in NOC workflows.

Achieve 40% faster fault resolution

Cut manual configuration tasks by 60%

Improve uptime and service continuity

Billing & Usage Automation

Automate bill generation, usage reconciliation, and plan adjustments—ensuring timely, error-free invoicing and improved customer satisfaction.

Improve billing accuracy to 99%

Reduce disputes by 70%

Accelerate monthly billing cycles by 40%

Billing & Usage Automation

Automate bill generation, usage reconciliation, and plan adjustments—ensuring timely, error-free invoicing and improved customer satisfaction.

Improve billing accuracy to 99%

Reduce disputes by 70%

Accelerate monthly billing cycles by 40%

Billing & Usage Automation

Automate bill generation, usage reconciliation, and plan adjustments—ensuring timely, error-free invoicing and improved customer satisfaction.

Improve billing accuracy to 99%

Reduce disputes by 70%

Accelerate monthly billing cycles by 40%

Billing & Usage Automation

Automate bill generation, usage reconciliation, and plan adjustments—ensuring timely, error-free invoicing and improved customer satisfaction.

Improve billing accuracy to 99%

Reduce disputes by 70%

Accelerate monthly billing cycles by 40%

Order Fulfillment & Logistics

Streamline order processing, SIM dispatch, and hardware delivery tracking with automation—from warehouse to doorstep.

Reduce order processing time by 65%

Enable real-time delivery tracking

Improve fulfillment accuracy to 98%

Order Fulfillment & Logistics

Streamline order processing, SIM dispatch, and hardware delivery tracking with automation—from warehouse to doorstep.

Reduce order processing time by 65%

Enable real-time delivery tracking

Improve fulfillment accuracy to 98%

Order Fulfillment & Logistics

Streamline order processing, SIM dispatch, and hardware delivery tracking with automation—from warehouse to doorstep.

Reduce order processing time by 65%

Enable real-time delivery tracking

Improve fulfillment accuracy to 98%

Order Fulfillment & Logistics

Streamline order processing, SIM dispatch, and hardware delivery tracking with automation—from warehouse to doorstep.

Reduce order processing time by 65%

Enable real-time delivery tracking

Improve fulfillment accuracy to 98%

Driving Scalable Efficiency in Telecom with RPA & Agentic AI

Automation is transforming telecom by streamlining operations, enhancing service delivery, and reducing manual effort across customer support, network management, and backend systems.

Smart Contact Center
✔️ AI-powered chatbots for 24/7 query handling
✔️ Automated ID verification during interactions
✔️ Real-time bill validation and resolution
✔️ Intelligent routing of support tickets
✔️ Technical issue detection and guided troubleshooting
Data Integrity & Compliance
✔️ Automated validation of subscriber and service data
✔️ Migrating legacy records across systems
✔️ Ensuring ongoing regulatory compliance
✔️ Real-time security and audit logging
✔️ Reconciling records across departments
Network Monitoring & Support
✔️ Continuous monitoring of signal coverage and health
✔️ Automated ticketing for fault detection and response
✔️ Scheduling hardware upgrades with minimal downtime
✔️ Configuring bandwidth dynamically based on usage
✔️ Planning for 5G deployment and capacity expansion
Revenue & Billing Automation
✔️ Matching usage records with billing systems
✔️ Auto-calculating charges and resolving anomalies
✔️ Processing refunds and adjustments without delay
✔️ Reducing billing disputes through audit trails
✔️ Tracking real-time financial metrics
Logistics & Inventory
✔️ Automating order dispatch for devices and SIMs
✔️ Real-time stock level monitoring across locations
✔️ Coordinating with courier and delivery partners
✔️ Predictive restocking based on usage trends
✔️ Ensuring asset traceability across touchpoints
Account Services
✔️ New account setup and digital onboarding
✔️ Automating service activation and provisioning
✔️ Seamless mobile number portability workflows
✔️ Real-time account update and identity validation
✔️ Offer personalization based on usage behavior
Content & Media Handling
✔️ Automated media tagging and classification
✔️ Personalizing content feeds for users
✔️ Aggregating and reporting media performance data
✔️ Intelligent partner onboarding and management
✔️ Real-time pricing and content catalog updates
Plan & Offer Management
✔️ Processing renewals, plan upgrades, and device exchanges
✔️ Automated discount application and promo validation
✔️ Identifying upsell and cross-sell triggers
✔️ Managing loyalty rewards and redemption workflows
✔️ Monitoring customer satisfaction (NPS/feedback)

Smart Contact Center
✔️ AI-powered chatbots for 24/7 query handling
✔️ Automated ID verification during interactions
✔️ Real-time bill validation and resolution
✔️ Intelligent routing of support tickets
✔️ Technical issue detection and guided troubleshooting
Data Integrity & Compliance
✔️ Automated validation of subscriber and service data
✔️ Migrating legacy records across systems
✔️ Ensuring ongoing regulatory compliance
✔️ Real-time security and audit logging
✔️ Reconciling records across departments
Network Monitoring & Support
✔️ Continuous monitoring of signal coverage and health
✔️ Automated ticketing for fault detection and response
✔️ Scheduling hardware upgrades with minimal downtime
✔️ Configuring bandwidth dynamically based on usage
✔️ Planning for 5G deployment and capacity expansion
Revenue & Billing Automation
✔️ Matching usage records with billing systems
✔️ Auto-calculating charges and resolving anomalies
✔️ Processing refunds and adjustments without delay
✔️ Reducing billing disputes through audit trails
✔️ Tracking real-time financial metrics
Logistics & Inventory
✔️ Automating order dispatch for devices and SIMs
✔️ Real-time stock level monitoring across locations
✔️ Coordinating with courier and delivery partners
✔️ Predictive restocking based on usage trends
✔️ Ensuring asset traceability across touchpoints
Account Services
✔️ New account setup and digital onboarding
✔️ Automating service activation and provisioning
✔️ Seamless mobile number portability workflows
✔️ Real-time account update and identity validation
✔️ Offer personalization based on usage behavior
Content & Media Handling
✔️ Automated media tagging and classification
✔️ Personalizing content feeds for users
✔️ Aggregating and reporting media performance data
✔️ Intelligent partner onboarding and management
✔️ Real-time pricing and content catalog updates
Plan & Offer Management
✔️ Processing renewals, plan upgrades, and device exchanges
✔️ Automated discount application and promo validation
✔️ Identifying upsell and cross-sell triggers
✔️ Managing loyalty rewards and redemption workflows
✔️ Monitoring customer satisfaction (NPS/feedback)

Smart Contact Center
✔️ AI-powered chatbots for 24/7 query handling
✔️ Automated ID verification during interactions
✔️ Real-time bill validation and resolution
✔️ Intelligent routing of support tickets
✔️ Technical issue detection and guided troubleshooting
Data Integrity & Compliance
✔️ Automated validation of subscriber and service data
✔️ Migrating legacy records across systems
✔️ Ensuring ongoing regulatory compliance
✔️ Real-time security and audit logging
✔️ Reconciling records across departments
Network Monitoring & Support
✔️ Continuous monitoring of signal coverage and health
✔️ Automated ticketing for fault detection and response
✔️ Scheduling hardware upgrades with minimal downtime
✔️ Configuring bandwidth dynamically based on usage
✔️ Planning for 5G deployment and capacity expansion
Revenue & Billing Automation
✔️ Matching usage records with billing systems
✔️ Auto-calculating charges and resolving anomalies
✔️ Processing refunds and adjustments without delay
✔️ Reducing billing disputes through audit trails
✔️ Tracking real-time financial metrics
Logistics & Inventory
✔️ Automating order dispatch for devices and SIMs
✔️ Real-time stock level monitoring across locations
✔️ Coordinating with courier and delivery partners
✔️ Predictive restocking based on usage trends
✔️ Ensuring asset traceability across touchpoints
Account Services
✔️ New account setup and digital onboarding
✔️ Automating service activation and provisioning
✔️ Seamless mobile number portability workflows
✔️ Real-time account update and identity validation
✔️ Offer personalization based on usage behavior
Content & Media Handling
✔️ Automated media tagging and classification
✔️ Personalizing content feeds for users
✔️ Aggregating and reporting media performance data
✔️ Intelligent partner onboarding and management
✔️ Real-time pricing and content catalog updates
Plan & Offer Management
✔️ Processing renewals, plan upgrades, and device exchanges
✔️ Automated discount application and promo validation
✔️ Identifying upsell and cross-sell triggers
✔️ Managing loyalty rewards and redemption workflows
✔️ Monitoring customer satisfaction (NPS/feedback)

Telecom Automation Framework: Powering Agility & Scale

RPA and Agentic AI help telecom providers streamline service delivery, reduce manual work, and boost efficiency across critical functions.

Assess & Align

Review high-volume, delay-prone telecom processes (like onboarding, billing, or provisioning) and prioritize them based on complexity, compliance, and impact.

Design with Intelligence

Build automation blueprints that connect CRMs, OSS/BSS, and NOC systems using bots and AI agents—ensuring accuracy, traceability, and scalability.

Deploy & Integrate

Roll out bots across target workflows. Ensure seamless integration with existing IT infrastructure to maintain uninterrupted service.

Monitor & Improve

Track outcomes with real-time dashboards, optimize workflows using AI insights, and scale automation to new areas for continuous ROI.

Use AI to analyze customer behavior, usage patterns, and support history to predict churn risk. Trigger automated retention actions like targeted offers, service adjustments, or proactive outreach to improve loyalty and reduce cancellations.