A leading ceramic manufacturer based in North America partnered with us to eliminate inefficiencies in their procurement workflows. Managing over 200 vendors and processing millions of purchase orders annually, the client faced challenges in maintaining speed, accuracy, and cost-efficiency.
Challenge
The client’s procurement operations were hindered by:
Manual processing of 2.5 million+ purchase orders annually.
High operational dependency on a 30+ member team.
Vendor formats varied widely, making standardization difficult.
A 10% human error rate in PO handling, leading to supply chain disruptions and strained vendor relationships.
Solution
We deployed a GenAI-based document digitization platform tailored for complex procurement needs:
Intelligent Format Recognition
Used advanced AI models to handle diverse vendor formats without training for each format.
Automated Data Extraction
Extracted key purchase order details with high accuracy using intelligent document processing (IDP).
Workflow Integration
Integrated the digitization engine directly into the client’s ERP and procurement systems for seamless, end-to-end automation.
Results
Efficiency Gains:
Digitized the entire PO process within a few months — without the need for extensive AI model training.Cost Savings:
Significantly reduced full-time employee dependency, lowering operational costs and improving turnaround time.Accuracy Improvement:
Cut the human error rate from 10% to just 4%, increasing reliability and trust with vendors.Scalability:
The solution handled varied formats without custom rules, enabling smooth onboarding of new vendors and supporting growth.
Testimonial
"The AI-powered automation helped us eliminate key inefficiencies in our PO process. With faster processing, fewer errors, and scalable integration, we’ve unlocked a new level of procurement agility." – Procurement Head, Ceramic Manufacturing Client
