AI-Powered Call Quality Made Simple and Effective
AI-Powered Call Quality Made Simple and Effective
Boost customer trust with intelligent analysis of every call recording — ensuring compliance, empathy, and excellence in every interaction.
QA Automation
QA Automation
QA Automation
Turn Every Call Into Actionable Insights
Turn Every Call Into Actionable Insights
Turn Every Call Into Actionable Insights
Complete Call Coverage
Analyze 100% of call recordings automatically — no manual sampling.
Quality Insights
Detect trends, recurring issues, and agent performance gaps instantly.
Compliance Detection
Flag missing, incorrect, or risky language in customer interactions.
Real-Time Alerts
Get notified immediately of compliance breaches or critical service failures.
Powerful Features
Powerful Features
Powerful Features
Smarter QA with Advanced AI Features
Smarter QA with Advanced AI Features
Smarter QA with Advanced AI Features
Effortlessly manage tasks, collaborate with teams, and meet deadlines with precision and clarity.
Effortlessly manage tasks, collaborate with teams, and meet deadlines with precision and clarity.
Effortlessly manage tasks, collaborate with teams, and meet deadlines with precision and clarity.
Speech-to-Text Accuracy – Convert calls into precise transcripts for deeper analysis.
Speech-to-Text Accuracy – Convert calls into precise transcripts for deeper analysis.
Speech-to-Text Accuracy – Convert calls into precise transcripts for deeper analysis.
Keyword & Phrase Tracking – Monitor specific terms that matter to your business.
Keyword & Phrase Tracking – Monitor specific terms that matter to your business.
Keyword & Phrase Tracking – Monitor specific terms that matter to your business.
Agent Performance Dashboard – Measure talk time, silence duration, and adherence to scripts.
Agent Performance Dashboard – Measure talk time, silence duration, and adherence to scripts.
Agent Performance Dashboard – Measure talk time, silence duration, and adherence to scripts.
Coaching Recommendations – Deliver actionable feedback and training suggestions automatically.
Coaching Recommendations – Deliver actionable feedback and training suggestions automatically.
Coaching Recommendations – Deliver actionable feedback and training suggestions automatically.
Wave goodbye to
Wave goodbye to
Compliance Gaps
Missed Signals
Untracked Calls
Quality Lapses
Wasted Hours
Weak Feedback
Lost Trust
Compliance Gaps
Missed Signals
Untracked Calls
Quality Lapses
Wasted Hours
Weak Feedback
Lost Trust
Compliance Gaps
Missed Signals
Untracked Calls
Quality Lapses
Wasted Hours
Weak Feedback
Lost Trust
Compliance Gaps
Missed Signals
Untracked Calls
Quality Lapses
Wasted Hours
Weak Feedback
Lost Trust
Product Overview
Simplify Call Quality with Powerful AI Features
Simplify Call Quality with Powerful AI Features
Discover how AventIQ CCQA transforms raw call recordings into actionable insights — improving compliance, enhancing agent performance, and boosting customer satisfaction at scale.
Discover features designed to simplify workflows, boost productivity, and improve team collaboration seamlessly.
Discover features designed to simplify workflows, boost productivity, and improve team collaboration seamlessly.
Call Scoring
Call Scoring
Automatically rate calls on clarity, professionalism, compliance, and resolution.
Automatically rate calls on clarity, professionalism, compliance, and resolution.
Performance Dashboards
Performance Dashboards
Visualize agent efficiency, handling time, and call outcomes in real-time.
Visualize agent efficiency, handling time, and call outcomes in real-time.
Compliance Monitoring
Compliance Monitoring
Detect policy deviations, miswords, and regulatory gaps instantly.
Detect policy deviations, miswords, and regulatory gaps instantly.
Team Benchmarking
Team Benchmarking
Compare teams or agents with leaderboards and efficiency metrics.
Compare teams or agents with leaderboards and efficiency metrics.
Other Interesting Features
Process Adherence
Team Benchmarking
Quality Metrics
Behavior Analysis
Predictive Insights
AI Transcription
Voice Analytics
Call Scoring
Powered by AI
Powered by AI
Powered by AI
Turn Every Conversation into AI-Powered Value
Turn Every Conversation into AI-Powered Value
Leverage AI to analyze every customer interaction, uncover insights, and transform calls into measurable improvements in quality, compliance, and customer satisfaction.
One source of truth for all QA metrics.
Complete QA Visibility in One Dashboard
Gain a unified view of accuracy, compliance, customer satisfaction, and process adherence. Track every metric in real-time to measure performance and ensure consistent service quality.
Planning and Tracking
Efficient Planning and Real-Time Tracking
Plan tasks, set priorities, and track progress with ease to ensure projects stay on track and deadlines are met with minimal effort.
Events and Document Sharing
Organize Events and Share Documents
Effortlessly manage events, share important documents, and collaborate with your team to ensure everything is in one place and easily accessible.
One source of truth for all QA metrics.
Complete QA Visibility in One Dashboard
Gain a unified view of accuracy, compliance, customer satisfaction, and process adherence. Track every metric in real-time to measure performance and ensure consistent service quality.
Planning and Tracking
Efficient Planning and Real-Time Tracking
Plan tasks, set priorities, and track progress with ease to ensure projects stay on track and deadlines are met with minimal effort.
Events and Document Sharing
Organize Events and Share Documents
Effortlessly manage events, share important documents, and collaborate with your team to ensure everything is in one place and easily accessible.
One source of truth for all QA metrics.
Complete QA Visibility in One Dashboard
Gain a unified view of accuracy, compliance, customer satisfaction, and process adherence. Track every metric in real-time to measure performance and ensure consistent service quality.
One source of truth for all QA metrics.
Complete QA Visibility in One Dashboard
Gain a unified view of accuracy, compliance, customer satisfaction, and process adherence. Track every metric in real-time to measure performance and ensure consistent service quality.
Data-driven performance improvement.
Track Agent Efficiency & Outliers
Monitor individual performance with leaderboards, identify outliers, and measure QA scores alongside effectiveness. Spot trends in handling time, first call resolution, and satisfaction to drive targeted coaching.
Data-driven performance improvement.
Track Agent Efficiency & Outliers
Monitor individual performance with leaderboards, identify outliers, and measure QA scores alongside effectiveness. Spot trends in handling time, first call resolution, and satisfaction to drive targeted coaching.
Smarter decisions backed by analytics.
Deep Insights into Calls & Teams
Analyze call volumes, team accuracy, and adherence to processes over time. Visualize trends with charts and compare performance across teams to ensure consistency and scalability.
Smarter decisions backed by analytics.
Deep Insights into Calls & Teams
Analyze call volumes, team accuracy, and adherence to processes over time. Visualize trends with charts and compare performance across teams to ensure consistency and scalability.
Industry Insights
Industry Insights
Industry Insights
How AI QA Helps Across Industries
How AI QA Helps Across Industries
Insurance
BPO
E-Commerce
Banking
Telecom
Insurance Insights for Compliance & Accuracy
Ensure 100% Policy Compliance
AI reviews every call to flag missed disclosures or misstatements, helping insurers reduce compliance risks.
Faster Claim Handling
Accurate, monitored communication shortens claim cycles and ensures policyholders get clear, correct information.
Insurance
BPO
E-Commerce
Banking
Telecom
Insurance Insights for Compliance & Accuracy
Ensure 100% Policy Compliance
AI reviews every call to flag missed disclosures or misstatements, helping insurers reduce compliance risks.
Faster Claim Handling
Accurate, monitored communication shortens claim cycles and ensures policyholders get clear, correct information.
Insurance
BPO
E-Commerce
Banking
Telecom
Insurance Insights for Compliance & Accuracy
Ensure 100% Policy Compliance
AI reviews every call to flag missed disclosures or misstatements, helping insurers reduce compliance risks.
Faster Claim Handling
Accurate, monitored communication shortens claim cycles and ensures policyholders get clear, correct information.
AI Monitoring
AI Monitoring
AI Monitoring
Quality Insights
Quality Insights
Quality Insights
Compliance Checks
Compliance Checks
Compliance Checks
Agent Coaching
Agent Coaching
Agent Coaching
FAQs
FAQs
FAQs
Frequently Asked Questions
Frequently Asked Questions
What is CCQA?
How does it improve productivity?
Is the tool easy to use?
Can it integrate with other systems?
Is it suitable for small teams?
How can I track agent performance?
How do I improve customer satisfaction?
How accurate is the analysis?
Does it help with coaching?
How do I ensure compliance?
What is CCQA?
How does it improve productivity?
By automating call reviews and scoring, it eliminates manual sampling, reduces QA time, and frees supervisors to focus on coaching and performance improvement.
Is the tool easy to use?
Can it integrate with other systems?
Is it suitable for small teams?
How can I track agent performance?
How do I improve customer satisfaction?
How accurate is the analysis?
Does it help with coaching?
How do I ensure compliance?
What is CCQA?
How does it improve productivity?
By automating call reviews and scoring, it eliminates manual sampling, reduces QA time, and frees supervisors to focus on coaching and performance improvement.